Thank you for shopping with us! We take great pride in offering quality clothing and want to ensure you are completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with an easy exchange process.
1. Exchange Policy
- You have the right to exchange most clothing items within 14 calendar days from the date you received your order.
- To be eligible for an exchange, the item must be unused, unwashed, and in original condition, with tags still attached.
- Non-exchangeable items include:
- Intimate apparel (e.g., underwear, swimsuits) for hygiene reasons
- Customized or personalized items
- Sale or discounted items (unless defective)
Exchanges can be made for an item of equal or lesser value.
2. Damaged or Defective Items
- If the clothing item you received is damaged or defective, please contact us immediately with clear images showing the damage or defect.
- We will offer a replacement for the damaged or defective item. No refunds will be provided for damaged items; they will only be replaced with the same or a similar item.
- The replacement item will be shipped to you at no additional cost if the item is defective or damaged.
3. How to Initiate an Exchange
To initiate an exchange, follow these simple steps:
- Contact us within 14 calendar days of receiving your order by emailing [email address] or calling [phone number].
- Provide your order number, a description of the item, and any photos of the issue (if applicable).
- Our customer support team will guide you through the exchange process and provide you with instructions on how to return the item.
- You will be responsible for the cost of return shipping, unless the item is defective or damaged, in which case we will cover return shipping.
4. Shipping Costs
- Return Shipping: You are responsible for the shipping costs when returning an item for an exchange, unless the item is defective or damaged. In such cases, we will cover the return shipping.
- Replacement Shipping: If your item is defective or damaged and you receive a replacement, we will cover the shipping cost for sending the replacement item.
5. Non-Exchangeable Items
For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:
- Intimate apparel (e.g., underwear, swimsuits)
- Customized or personalized items
- Sale or discounted items (unless defective)
6. Contact Information
For any inquiries, assistance, or to initiate an exchange, please contact our customer service team:
- Email: david@lokalph.com